Privacy Policy
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Last updated: September 15, 2025
This privacy policy is an electronic record in the form of an electronic contract formed under the information technology act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the information technology act, 2000. This privacy policy does not require any physical, electronic or digital signature.
a) This Privacy Policy (the “Policy”) governs the manner in which the Starvoy collects, uses, maintains and discloses information of its Users. The Policy also describes the practices that We apply to such user information, User’s privacy rights and choices regarding their information. To clarify, this Policy applies to anyone who access or uses the Platform.
b) This Privacy Policy outlines the types of information we collect, how we use, disclose, and safeguard your data, and your rights regarding your personal information. By accessing our website or using our services, you agree to the practices described herein.
c) By interacting/accessing/ using the Platform and/or providing Information, You expressly consent to our collection, use, transfer, retention, storage and disclosure of Information provided by you in accordance with this Privacy Policy and this Privacy Policy along with our Terms of Use governs your interactions with us. If you disagree with this Privacy Policy, please do not use or access our Platform or provide any Information.
d) You have the option of not providing your Personal Information or Sensitive Personal Information. Non-provision of said information will limit our ability to process your requests or provide you the services.
We collect the following types of information to deliver, customize and improve our
services:
a) Personal Information: We collect personal information that you voluntarily provide when interacting with us, such as:
- Full name
- Email address
- Phone number
- Billing and mailing address
- Passport details (if required for travel purposes)
- Payment details (credit/debit card information, UPI IDs, etc.)
- Job title, designation, and organisation details
b) Non-Personal Information: This includes technical and usage data collected
automatically when you visit our website:
- IP address
- Browser type and version
- Device information
- Geographic location
- Pages visited, time spent on pages, and navigation paths
- Date and time of access
c) Sensitive Data: In certain situations, we may collect:
- Medical or health-related information (e.g., for travel insurance or dietary requirements)
- Special assistance needs for travellers
d) Cookies: We use cookies, beacons, and similar technologies to:
- Recognise you and remember your preferences
- Deliver tailored event recommendations
- Enhance your user experience
- Analyse website traffic and trends
The personal information collected from you shall be utilized for the following purposes:
- Processing of Transactions: For the purpose of facilitating the reservation and booking of travel-related services, including but not limited to flights, hotels, and transportation.
- Customer Support: For responding to your queries, addressing complaints, providing assistance, and communicating relevant updates in a timely manner.
- Personalization of Services: For customizing recommendations, itineraries, and overall travel experiences in accordance with your expressed preferences and prior interactions.
- Marketing and Promotional Communications: Subject to obtaining your explicit and informed consent, for transmitting newsletters, promotional offers, service-related communications, and information regarding our products and services.
- Legal and Regulatory Compliance: For fulfilling obligations under applicable laws, regulations, or legal processes, and for cooperating with governmental authorities, regulatory bodies, or law enforcement agencies as required.
- Analytics and Service Enhancement: For conducting data analysis, identifying usage trends, evaluating, and improving Website performance, functionality, and the quality of our services.
- Website Functionality: For enabling your participation in interactive features of the Website and ensuring its proper technical operation.
Within the organization, access to personal data is strictly limited to those employees, agents, or representatives who have been granted special access privileges and are under obligations of confidentiality. From time to time, we may aggregate or compile general demographic information derived from your service requests; however, such information shall be used solely for internal purposes and shall not contain, or be capable of revealing, any personally identifiable data.
We do not sell, lease, or otherwise commercially exploit personal data. Notwithstanding the foregoing, the Organization reserves the right to disclose personal data in the following circumstances:
- Legal Compliance – Where disclosure is required by law, regulation, legal process, or governmental request.
- Protection of Rights and Safety – Where disclosure is necessary to protect the rights property, or safety of the Organization, its employees, customers, or the public.
- Service Providers – To trusted third-party service providers who assist in operating the our business, provided that such service providers are contractually bound to maintain the confidentiality and security of the data.
- Business Transactions – In connection with a merger, acquisition, restructuring, sale of assets, or other business transition, where such disclosure is necessary and subject to appropriate confidentiality safeguards.
- Marketing and Advertising: We may use anonymized or aggregated data for marketing campaigns or partnerships.
We implement and maintain appropriate technical and organizational safeguards designed to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include, without limitation:
- Encryption: All sensitive data, including but not limited to payment information, is transmitted via secure communication protocols (e.g., SSL/TLS) and may be stored in encrypted form.
- Access Controls: Access to personal data is strictly limited to authorized personnel who require such access for legitimate business purposes. Access is monitored and subject to internal controls.
- Periodic Assessments: We conduct regular security audits, assessments, and vulnerability testing to identify, evaluate, and remediate potential security risks.
- Third-Party Compliance: Where we engage third-party service providers, we require compliance with applicable data protection laws and contractual obligations that impose security and confidentiality requirements equivalent to our own standards. In the event that you suspect unauthorized access to or misuse of your account, you are required to notify us at _______________________. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will provide you with timely notice and, where applicable, inform the relevant supervisory authorities in accordance with applicable law.
Depending on your jurisdiction, you may have the following rights:
- Right of Access: You have the right to request confirmation as to whether we are processing your
personal data and, if so, to obtain a copy of such data. This includes information about the categories of data being processed, the purposes of processing, the recipients or categories of recipients with whom the data may be shared, the envisaged retention periods, and your associated rights in relation to that data. - Right to Rectification (Correction): If you believe that the personal data we hold about you is inaccurate, outdated, or incomplete, you have the right to request that we correct or update such data. We are obligated to take reasonable steps to ensure that any data we process remains accurate and reliable.
- Right to Erasure (“Right to be Forgotten”): Under certain circumstances, you have the right to request the deletion or removal of your personal data. This may apply, for example, if the data is no longer necessary for the purposes for which it was collected, if you withdraw your consent on which the processing was based, or if you successfully object to the processing. Please note, however, that in some cases we may be legally required or permitted to retain certain information.
- Right to Withdraw Consent: Where the processing of your personal or sensitive personal data is based on your consent, you retain the right to withdraw such consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out prior to the withdrawal, but it
will prevent us from continuing to process your data on this basis thereafter.
To exercise your rights, contact us at _________________. We may require proof of identity to process your request.
We shall retain personal information for such period of time as is reasonably necessary to achieve and give effect to the legitimate purposes expressly set forth in this Policy, including, without limitation, the provision of services, the administration of our business operations, and the maintenance of records for internal governance purposes. In addition, and where required, personal information shall be retained for such further duration as may be necessary to ensure compliance with applicable legal, statutory, tax, accounting, or regulatory obligations, including obligations relating to audit requirements and mandatory recordkeeping. Beyond such purposes, personal information may be preserved where retention is reasonably deemed necessary in order to establish, exercise, or defend legal claims; to resolve actual or potential disputes; to protect and enforce our contractual rights and obligations; and to safeguard our legitimate business interests. Upon the expiry of the applicable retention periods, we shall take appropriate steps, in accordance with applicable laws and industry standards, to securely delete, anonymize, or otherwise render such personal information inaccessible.
If you are located outside India, please note that your data may be transferred to and processed in India or other countries. By using our services, you consent to such transfers.
Our Platform may, from time to time, include hyperlinks, references, or access points to websites, applications, or other online resources that are operated and maintained by third parties. Please be aware that these external sites are not owned, controlled, or managed by us, and we do not assume any responsibility or liability for the accuracy, relevance, legality, decency, or availability of any information, materials, or services offered on such sites. Furthermore, we are not responsible for the privacy practices, data collection methods, or content of these third-party platforms.
When you choose to visit or interact with any such external websites, you do so entirely at your own discretion and risk. We strongly encourage you to carefully review and familiarize yourself with the applicable terms of use, privacy policies, and data handling practices of those third-party websites before disclosing or sharing any personal, financial, or other sensitive information.
Your interactions with these external resources are governed solely by the policies and practices of the third parties that operate them, and we hereby disclaim any liability arising from such use.
We may update this policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
These terms shall be construed in accordance with the laws of India, and for any disputes arising herein, parties’ consent to the exclusive jurisdiction of courts in New Delhi.
For any concerns, complaints or feedback please write to us at info@starvoyholiday.com.
We will promptly look into your concerns and resolve your concerns within the prescribed
time limit under applicable laws.
Grievance Officer: Udit Parashar
Address: 3rd Floor, Kirti Mahal, 303, Rajendra Place, New Delhi, Delhi 110008
Contact Number: 95991 14071